ShoreTel has been awarded the ’Best Overall VoIP Provider’ in the fifth annual Memertes PilotHouse Awards for Unified Communications & Collaboration.
ShoreTel emerged as the overall best following opinions poll conducted for customers to assess VoIP vendors’ performances. In all, the opinions and experiences of 426 customers were examined against 24 VoIP vendors and the overall result came in favour of ShorTel.
The vote was conducted in an Olympic gymnastics style voting system, where winner amassed the most points or votes. ShoreTel got a total score of 4.22 out of a possible maximum high score of 5.0.
Among the parameters considered during the vote are the kind of technology used covering the underlying software, platforms, intelligence and standard compliance; product features focusing on handset and switch capabilities; solution experience focusing on the ability to understand business requirements and craft solutions that meet customers’ needs.